It is very common for someone to experience anxious feelings around booking and attending their first session with a Mental Health professional. There are many reasons why you may feel anxious, it could be that you feel like your problems aren’t ‘that bad’ and you are ‘wasting’ our time, you may find it hard or uncomfortable to talk about your feelings or fear the judgement of others when asking for help.
We would like to assure you that you are not wasting our time and we pride ourselves on providing a safe, non-judgmental environment for everyone. We would also like to assure you that we see people for a whole variety of reasons, and there is no mental health problem that is more or less important.
We want to give you a general overview of what happens in your first session with a Counsellor, in the hope that it will familiarise you with what to expect and may ease your anxiety a little bit.
Booking and Meeting your Counsellor
Firstly, we will always text and email you an appointment reminder at least 3 days before your session time, to give you enough time to reschedule if something has come up and you can no longer make your appointment time.
At your appointment, your Counsellor will greet you in the waiting room and introduce themselves. They will then guide you to their consulting room which is closed off to ensure full confidentiality for your session. Your Counsellor will explain how confidentiality works and give you a brief introduction to their skills and background.
After this, you will start to discuss what has brought you to counselling. The Counsellor will be taking notes throughout the session but will always be engaged with the discussion. The reason the Counsellor will make notes is so they have an accurate record of your session, they will record your reasons for requesting counselling and your treatment plan/progress. However, if you feel as though the note taking is interrupting the session or causing you any anxiety, please advise your Counsellor.
If you aren’t sure what information you should be sharing, or what is relevant, don’t worry! The Counsellor will ask guiding questions to ensure that they get the information they need. Towards the end of the session, the Counsellor will put together a treatment plan and recommend a time frame for future sessions.
After the session, the Counsellor or a reception team member will organise a follow up session with you and process your payment. Regular counselling sessions are a critical component of treatment success, therefore, to ensure consistency we will pre-book 3 to 4 sessions based on your agreed schedule to accommodate your preferred appointment days and times. You will be notified of these upcoming sessions via email and can reschedule or cancel via the client portal or by contacting us. Please take note of our cancellation policy to avoid late fees.
If you have any questions, please contact us and our friendly receptionist team will be happy to answer any enquiries you have. You can contact us by filling out our contact form, calling us on 0478 437 776, or emailing us at email@example.com